We’re delighted to announce onsite pathology is now open extended hours at Armadale Family Clinic. The new hours are:
Monday – Friday 8.00am – 4.00pm
Saturday 8.00am – 12 noon
This is a walk-in service. Please ensure you have your pathology request form with you when attending this service.
If your pathology request form is on your phone please email this to MPSAHS@mps.com.au prior to being called in by the pathology collector on the day.
| COVID-19 Vaccination – Preparing for COVID-19 Vaccination | CLICK HERE |
Resources for Pfizer (Comirnaty) Vaccine
| COVID-19 Vaccination – Information COVID-19 Pfizer (Comirnaty) vaccine | CLICK HERE |
| COVID-19 Vaccination – After your Pfizer (Comirnaty) vaccine | CLICK HERE |
Resources for AstraZeneca Vaccine
| COVID-19 Vaccination – Information on COVID-19 AstraZeneca vaccine | CLICK HERE |
| COVID-19 Vaccination – After your AstraZeneca vaccine | CLICK HERE |
| COVID-19 Vaccination – Patient information sheet on AstraZeneca COVID-19 vaccine & thrombosis with thrombocytopenia syndrome (TTS) | CLICK HERE |
| COVID-19 Vaccination – Weighing up the potential benefits against the risk of harm from COVID-19 vaccine AstraZeneca | CLICK HERE |
See our CFEP Patient Feedback Form Armadale Family Clinic here.
We’ve taken the following steps to lift the quality of our service:
- Instrumental music is now playing in the waiting room to promote a calming environment.
- We have expanded our admin team to ensure patients at the front desk are attended to as quickly as possible both over the phone and in person.
- A designated email address was created for patients to forward their personal health information as required.
- When a doctor is running more than 15mins late patients are sent a notification informing them of the delay and approximate waiting time.
See our CFEP Patient Feedback Form Prahran Family Clinic here.
| What you told us | What we have done |
| Increase the availability of appointments in the afternoon. | On a Tuesday and Thursday we now have several doctors working across the afternoon until 6pm. From late March we will have additional coverage across both Thursdays and Fridays with another doctor due to join the clinic. Recruitment of highly skilled doctors to join our team continues! |
| Wait times in surgery | Patients are now sent an SMS advising them if the doctor is running more than 20mins behind, as well as the approximate wait time and suggested time of arrival to limit the time patients are waiting inside the clinic. |
| Improved seating in the waiting room | In January new seating arrived which better caters for all body types. |
Family Clinics specialise in all aspects of Family, Women’s, Men’s Health and have onsite Melbourne Pathology, Dietitian, and Psychology Services as part of its commitment to multidisciplinary healthcare.
