Mental Health

We are a private billing clinic. However, Chronic Disease Management Plans, Team Care Arrangements and 75+ Health Assessments are bulk-billed.

Yes. An additional $5 fee is charged for accounts not settled on the day of consultation.

Medicare rebates can be electronically claimed at the time of payment.

We require a minimum of 2 hours notice of any cancellation. This allows adequate time to allocate the appointment to another patient seeking medical care. A fee applies to non-attendance or late cancellations.

Yes. A nurse attendance fee of $80 applies except for childhood immunisations, travel immunisations, blood pressure checks, chronic disease management plans/reviews, 40-49 year old health assessments, 75+ health assessments, and health assessments for individuals with a disability.

Yes. An out-of-pocket fee applies for all repeat scripts and referrals requested without a consultation. The request will be referred to the patients’ usual doctor who will assess the request.

This service is provided in exceptional circumstances only.

Our clinic is a private billing clinic and runs by appointment only. In the event of a medical emergency, call 000 immediately.

We encourage patients to arrange an appointment to see their doctor for the follow-up of all investigations undertaken.

This allows the opportunity to discuss your progress and make changes to your treatment plan (if required).

Patients identified as requiring urgent follow-up will be contacted by staff to arrange an appointment under the direction of the treating doctor.

Patients identified as requiring non-urgent follow-up will receive an SMS alert via HotDoc to arrange an appointment to discuss these results within 1-2 weeks.

Medical advice can only be obtained by arranging an appointment with your doctor. Medical advice will not be provided through email communication.

If you’re a patient of the clinic and your doctor has requested you forward correspondence which relates to a recent consultation, speak to our administration staff to obtain the relevant email address.

You will be asked to verify your personal details i.e. your full name, DOB, address and contact number before we can provide you with this information.

This is to reduce spam and limit the possibility of the clinic receiving suspicious emails.

If you are sending information on behalf of a minor, again you will be asked to verify their personal details as outlined above.

IMPORTANT: In the subject heading of your email you must add the full name of the doctor you wish to bring this correspondence to the attention to, together with the full name and DOB of the patient.

After sending, you will receive an automated reply. Please view this as confirmation that your email has been received successfully.

Email communication will not be accepted for matters which have not been previously discussed with the doctor and/or practice nurse.

Our doctors are unable to answer telephone calls whilst they are in consultation with another patient. Our staff will ask you to inform them of the nature of your call and urgency so that we can assist you further.

If you have feedback or wish to make a complaint about the service we provide, please email us at hello@familyclinics.net.

If we have been unable to resolve your complaint you can contact the Health Complaints Commissioner using the following methods:

– Complete the online form here: https://hcc.vic.gov.au/make-complaint.

– Complaints can also be submitted between 9am-5pm, Monday to Friday by phoning 1300 582 113 (for translation services contact TIS National on 131 450 or through the National Relay Service: https://www.infrastructure.gov.au/media-communications-arts/phone/services-people-disability/accesshub).